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What 12x555 Does With Your Data

This page covers how we collect, use and protect the data you share when you open an account or make a deposit through JazzCash, Easypaisa or Raast.

Account DataPayment RecordsCookie ConsentYour Rights
12x555 What 12x555 Does With Your Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

12x555 handles your data on a few clear principles: collect only what the account needs, store it with proper controls, and give you real access to what we hold. SSL encryption covers every login, deposit and withdrawal step. Account access uses OTP verification tied to your registered mobile number. Payment data — whether from JazzCash, Easypaisa or Raast — flows through the processor's own secure channel, not our database.

SSL Encryption

All data in transit between your device and our servers travels over SSL-encrypted connections. This includes your login session, account registration and every payment confirmation step.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can adjust or disable non-essential cookies from your browser settings at any time.

Retention Schedule

We hold account records for the period your account remains open and for any retention window required by applicable regulations. Closed and inactive accounts are purged on a set schedule.

Right to Access

You can request a summary of the data we hold about you. Submit the request via our support channel and we will compile your account and transaction records and share them with you.

REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy questions deserve a direct answer, not a form email. Whether you reach us from Lahore or elsewhere in Pakistan where access is permitted, our support team handles data requests separately from general account queries so they reach the right person. For anything related to your account data — what we hold, how it is used, or a request to update or delete it — use the channels below.

Team online

Email Support

Send your data request or privacy question to our support email. We acknowledge each request and respond based on your account records and the type of data query submitted.

Live Chat

Open the live chat window from your account dashboard any time you need to raise a privacy concern or check what records we currently hold. Our support team responds from there.

Account Settings

Your account settings page shows the contact details and payment method preferences we have on file. If something looks wrong, flag it directly from there or send a message to support.

Your Privacy Questions Answered

Here are the questions we hear most from accounts in Pakistan about how their data is handled. Each answer is specific — whether you are asking about the OTP login step, how Raast or JazzCash transaction references are stored, or how to request that we remove your records. If your question is not listed here, our support channel is the fastest route to a direct answer.

We collect your name, mobile number and email address at registration. Payment transactions via JazzCash, Easypaisa or Raast generate a transaction reference that we log for your account history.

No. Your mobile wallet PIN is entered directly in your JazzCash or Easypaisa app. We receive a transaction confirmation reference only — your wallet credentials never pass through our servers.

Contact our support team in writing — via email or live chat — and state that you want your data removed. We confirm receipt and process the request in line with applicable data retention rules.

Yes. Submit a data access request through our support channel. We will compile a summary of the account and transaction records held under your registered mobile number or email address.

We share data with payment processors — JazzCash, Easypaisa, Raast — only to complete your transactions. Those providers follow their own privacy commitments. We do not sell your data to advertisers or data brokers.

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform you use. You can disable non-essential cookies from your browser settings without disrupting your login.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.